Shipping Policy

At Valley Jacket, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we handle order processing, shipping, delivery, and shipping-related questions when you purchase jackets from our website.

1. Free Shipping

Valley Jacket offers free shipping on all orders. We aim to make shopping for your favorite unisex jackets convenient without adding shipping charges to your purchase.

Any applicable charges, taxes, or duties that are not included in the product price will be communicated where required before you complete your order.

2. Order Processing

After you place an order, our team begins reviewing and processing the purchase to prepare it for shipment.

Order processing times may vary depending on product availability, order volume, payment verification, and other operational factors. If an unexpected issue affects your order, we may contact you using the contact information provided at checkout.

Please ensure that your shipping information is accurate and complete when placing your order to help avoid unnecessary delays.

3. Shipping and Delivery Times

Delivery times may vary depending on your shipping destination, the shipping provider, product availability, and other factors affecting transportation.

Any available estimated processing or delivery timeframe will be communicated on the relevant product page, at checkout, or in your order confirmation, where applicable.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Unexpected circumstances, including severe weather, carrier disruptions, customs inspections, and other events outside our reasonable control, may affect delivery.

If you have questions about the expected delivery of your order, please contact us at sales@valleyjackets.com.

4. Order Confirmation and Tracking

After placing an order, please check your email for your order confirmation and any relevant purchase details.

If tracking information is available for your shipment, it will be shared with you when it becomes available. You can use the tracking details provided to check the progress of your delivery.

If you have not received an expected order update or need help locating your shipment, contact our customer support team with your order number.

5. Shipping Information and Address Accuracy

Customers are responsible for providing accurate shipping details when placing an order. Please carefully check your full name, street address, city, postal code, country, and contact details before completing checkout.

If you notice an error after placing your order, email sales@valleyjackets.com as soon as possible.

We will do our best to help correct the information if the order has not yet been dispatched. Once an order has been shipped, changing the delivery address may not be possible.

Additional delivery attempts, address corrections, or redelivery arrangements may depend on the shipping provider’s procedures.

6. International Shipping and Customs

If Valley Jacket ships to your country, international orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country’s authorities.

These charges, where applicable, depend on local laws and customs procedures. Customers should review the rules that apply to their destination before ordering.

International deliveries may also take longer because of customs clearance or local delivery arrangements. We cannot guarantee a specific customs processing time.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.

7. Delayed or Missing Orders

Although we aim to ensure a smooth delivery experience, shipping delays can sometimes occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at sales@valleyjackets.com and provide your order number.

Our team will review the available information and help you determine the appropriate next steps. Where tracking is available, we may use it to investigate the shipment’s progress.

If a shipment appears lost or has been delivered incorrectly, please contact us so we can review the situation and explain the available resolution options.

Nothing in this policy removes any rights or remedies available to customers under applicable law.

8. Incorrect, Damaged, or Missing Items

If you receive an incorrect or damaged jacket, or if an item appears to be missing from your order, please contact us at sales@valleyjackets.com.

Include your order number and a description of the issue. Photographs may also help us assess the situation more efficiently.

Our team will review your case and explain the next steps for an eligible replacement, exchange, or refund under our Refund & Returns Policy and applicable law.

9. Changes and Cancellations After Ordering

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will try to accommodate your request if the order has not already been processed or dispatched. Once a shipment is in transit, cancellation or delivery changes may be limited.

If the order has already been shipped, you may be able to request a return under our Refund & Returns Policy, subject to the applicable conditions and legal rights.

10. Contact Us

If you have questions about shipping, delivery estimates, order tracking, or a shipment issue, our team is here to help.

Store Name: Valley Jacket

Email: sales@valleyjackets.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with Valley Jacket. We appreciate your trust and look forward to serving you.