Refund and Returns Policy
At Valley Jacket, customer satisfaction is important to us. We want you to feel confident when shopping for your favorite jackets. If you are not satisfied with your purchase, our return and exchange policy is designed to make the process simple and convenient.
1. 30-Day Return and Exchange Policy
Valley Jacket offers free returns and exchanges within 30 days of receiving your order.
If your jacket does not meet your expectations or you need a different size, you can contact our support team to request a return or exchange. Please contact us within 30 days of delivery so we can guide you through the process.
To help us process your request smoothly, please ensure that the jacket is in its original condition, unworn, unwashed, and returned with its original tags and packaging, where applicable.
2. How to Request a Return or Exchange
To start a return or exchange, follow these steps:
- Email us at sales@valleyjackets.com with your order number and the reason for your request.
- Our team will review your case and verify your order details.
- Once your request is approved, we will provide instructions for returning or exchanging your jacket.
- After the returned item has been received and checked, we will process your eligible refund or exchange.
Returns and exchanges are free. Please contact our team before sending any item back so we can provide the correct return instructions.
3. Refund Policy
Once you request a refund, our team will first review and verify your case. After your return is approved and the returned item has been received and inspected, we will process your eligible refund.
We aim to issue approved refunds within 7 days of completing the necessary verification and return checks. The money will be refunded to your original payment account or payment method, where possible.
Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.
Eligible customers will receive a full refund for the returned purchase, subject to the applicable return conditions and any requirements imposed by law.
4. Exchange Policy
If you need a different size or would prefer another available option, you can request an exchange within 30 days of receiving your order.
All exchanges are free. Please email sales@valleyjackets.com with your order number and the size or replacement item you would like. Exchanges are subject to product availability and approval of the return request.
If the requested replacement is unavailable, our team will help you discuss the available options.
5. Free Shipping and Returns
Valley Jacket offers free shipping on orders. We also offer free returns and exchanges within the 30-day return window.
Please contact our customer support team before arranging a return so we can confirm the return process and provide any necessary instructions.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at sales@valleyjackets.com as soon as possible.
Include your order number, a brief explanation of the issue, and clear photographs where appropriate. Our team will review your case and explain the next steps for an eligible replacement, exchange, or refund.
7. Return Conditions
To help us process returns fairly, please follow these guidelines:
- Submit your return or exchange request within 30 days of receiving your order.
- Return the jacket in its original condition, unworn and unwashed, with original tags and packaging where applicable.
- Include your order number and follow the return instructions provided by our support team.
- Allow our team to verify your request and inspect the returned item before a refund or exchange is finalized.
These conditions do not limit any consumer rights that apply under the laws governing your purchase.
8. Refund Processing Time
After your return has been received, inspected, and approved, we aim to process your refund within 7 days.
Refunds are sent to your original payment method where possible. The time it takes for the funds to appear in your account depends on your bank or payment provider.
We will contact you if additional information is needed to verify your request.
9. Contact Us
If you have questions about returns, exchanges, or refunds, our team is here to help.
Store: Valley Jacket
Email: sales@valleyjackets.com
Return Window: 30 days from delivery
Return and Exchange Fees: Free
Refund Processing: Within 7 days after the necessary verification and return checks are completed
Thank you for choosing Valley Jacket. We appreciate your trust and look forward to helping you find the right jacket.